Terms and Conditions
Terms and Conditions of the Service
FEBE Milano srl unipersonale
Bastioni di Porta Nuova, 21
20121 - Milan
Fully paid-up share capital: 10,000 euros
VAT number: 10384500962
Tax Code: 10384500962
Chamber of Commerce of Milan, REA: MI - 2527133
- General notes on the terms and conditions of the service
Welcome to the website www.febemilano.com (hereinafter the "Website" or more simply the "Site").
EACH USER IS REQUESTED TO CAREFULLY READ THE FOLLOWING CONDITIONS BEFORE CONSULTING OR USING THE SITE.
Users who use the services offered by FEBE declare that they know and accept these general terms and conditions.
Use of the Site is subject to the following terms and conditions of use (hereinafter "Terms and Conditions of Use"). Access to this Site implies the unconditional acceptance of the following Terms and Conditions of Use, of their obligation and, in the case of online purchases made on this Site, of the relative general conditions of sale. If the user does not accept all the Terms and Conditions of Use, it is requested to immediately leave the Site.
The Site is managed by FEBE Milano srl unipersonale (hereinafter "FEBE), an Italian company based in Bastioni di Porta Nuova, 21 - 20121 - Milan (MI), operating company of the FEBE brand.
Febemilano.com is the official website of FEBE Milano srl unipersonale, a manufacturer of high quality luxury clothing made in Italy. Through the site, the User can search for information on the brand and purchase products online.
The products offered on the Site are sold directly by FEBE.
FEBE reserves the right, at its sole discretion, at any time and without notice, to modify the Terms and Conditions of Use of the Site. The use of the Site following the execution of such modifications involves the acceptance of the Terms and Conditions of Use in their modified version.
- Acceptance of the terms and conditions of use
By accessing the Site, the user declares and guarantees to (a) accept these Terms and Conditions of Use; (b) to use the Site always in accordance with the same Terms and Conditions of Use. The user also declares to disclose FEBE harmless from any damage, cost, liability, legal action, judgment, penalty, expense, obligation, loss, claim, action, cost and expense (including, but not limited to, fees and legal fees) relating to, or arising from, any violation of these Terms and Conditions of Use or any use of the Site by the user.
The Site and its Content are offered to the user exclusively in the state in which they are found and according to availability, without guarantees of any kind, neither explicit nor implicit. No attestation of facts or warranty can be derived from written information provided via the Site or in relation to its Content, including, without limitation, warranties of title or safety from malicious programs (such as viruses, worms or Trojan horses) or implied warranties of merchantability or fitness for a particular purpose. FEBE expressly disclaims any attestation of facts and warranty.
Under no circumstances may FEBE, or any other company connected to it, be held responsible (for any reason, whether contractual or non-contractual) for any direct, indirect, incidental, accessory or other type of asset or non-pecuniary damage (including purely by way of example, damage for loss of profit or income, loss of data or programming, even if FEBE has been notified of the possibility that such damage may occur) deriving from: (a) use of the Site by the user, including, but not limited to, any loss or damage caused by any delay, inaccuracy, error or omission with respect to, any information obtained from or through the Site; (b) any transaction undertaken through or on the Site; (c) impossibility of the user to use the Website for any reason, including, but not limited to, communication error or any other failure to transmit or deliver any information obtained on or through the Site; (d) cancellation, correction, damage, loss or failure to store any information relating to or transmitted on the Site; (e) use of any product or service obtained from or through the Site; (f) unauthorized access to the Site and unauthorized alteration of transmissions or data; (g) statements or conduct of third parties on the Site, or (h) any other matter in any way connected to the Site.
By using the Website, therefore, the user undertakes to bear all the risks associated with such use, relieving FEBE, or any other company connected to it, from any damage deriving from or caused by the use of this Site or others associated to it . FEBE will make every effort to ensure the accuracy and punctuality of the information contained on the Site, but cannot in any way guarantee that this information is complete, accurate and always up to date, and that the Site does not contain imperfections or that any imperfections will be corrected.
If the current legislation does not allow the limitations of liability or the exclusion of the implicit guarantees described above, said exclusions and limitations may not be applicable in whole or in part to the user.
Any reference to any products or services that have been or may be provided by FEBE or any other company authorized for this purpose by FEBE does not constitute a promise that these products or services will be available at any time. Changes or improvements to these products or services may be made at any time without prior notice.
The material shown on the Site may however contain inaccuracies or misprints. FEBE cannot be held responsible in any way for any inaccuracies and errors, nor for losses or damages caused or deriving from the reliance made by users on the information obtained from this Site or through it. It is the user's responsibility to evaluate the information and content obtainable through the Site.
In any case, FEBE reserves the right, at any time, to modify or temporarily or permanently deactivate the Site (or any part of it) with or without notice. The user hereby acknowledges that FEBE will not be liable to third parties for any modification, suspension or interruption of the Site.
- Intellectual property rights
The Site, considered in its entirety, and all the material contained therein, as well as the "FEBE" trademark are duly registered and are in the full right of use of FEBE Milano srl unipersonale, with headquarters in Bastioni di Porta Nuova, 21 - 20121 - Milan.
All trademarks and logos, whether registered or not, present on the Site, including, but not limited to, the "FEBE" trademark and all other characteristic signs connected and reproduced on the Site, are and will remain the exclusive property of FEBE. These marks and signs cannot be used with reference to any product or service not coming from FEBE and, in any case, in such a way as to create confusion in the users or to denigrate or discredit the name and the trademark "FEBE" and the products marked by the trademark " FEBE ". The user acknowledges and agrees that the Site and all the contents therein, including, but not limited to, all texts, information, data, images, icons, photographs, illustrations, multimedia content (graphics, audio and video), graphics , indexes, descriptions, data, software, HTML codes and screens included therein and other similar contents (collectively hereinafter the "Content"), are owned or are in concession to FEBE and are subject to the protections provided by international laws on intellectual property , including, but not limited to, rights regarding patents, copyrights, trade secrets, trade names, trademarks, service marks, moral rights, know-how and any other similar right recognized by laws or international conventions in any country or jurisdiction of the world. The material contained on the Site, except for the "eCommerce" section relating to the online sale of FEBE products, is presented for informational or promotional purposes only. Use of the Site is only permitted for private, personal and non-commercial purposes. The user can, in accordance with these Terms and Conditions of Use, except as otherwise indicated on the Site, access, download, copy, store in memory, manipulate, reformat, print or display any Content for which he has obtained authorized access , exclusively for personal and non-commercial use. You may not reproduce, download, copy, store in memory, manipulate, reformat, print, display, publish, transmit, distribute the Content or create a work deriving from the Content of the Site or its use for purposes other than personal and non-commercial use, and therefore not offer for sale or otherwise make any other use of the Site or the Content included therein.
In any case of use of the Site, whether permitted or not, no right, title and / or interest arising from or pertaining to the Content, material or software of the Site is intended to be transferred to the user or acquired by the same. You agree to comply with all notices regarding copyright or trademarks and other notifications included on the Site and in the Content. All rights are reserved in all countries of the world.
- Links to other sites
The Site may contain links to access other sites owned by third parties. These sites may contain and be governed by their own terms and conditions of use or have no terms and / or conditions. FEBE assumes no responsibility for these sites and provides these links only to support users. These links could lead to advertisers, content providers or other companies that could use the "FEBE" logo and / or graphics following a co-branding agreement. These sites may send their cookies to the user and may collect information and use the same in a manner inconsistent with these Terms and Conditions of Use. Furthermore, as it has no control over such sites and external sources, FEBE cannot be held responsible for them and, therefore, declines from now on all responsibility for the content, advertising, products, services and any other material available on, or distributed by , such sites or external sources. Furthermore, FEBE cannot be held responsible for any damage or loss, real or alleged, deriving from the use or trust placed in the content, or in the products and services available on such sites or external sources.
- Sending material through the Site
The user acknowledges that any proposals, projects, concepts, photographs, contributions or any other content and material (with the exception of personal data) communicated or sent to FEBE through this Site or by other means (hereinafter the "Material") does not constitute confidential material and are not the property of the sender, but will become and remain the property of FEBE. Such communications or sending of material by the user imply the transfer to FEBE of every right, title and interest, including those deriving from copyright, on the material sent. FEBE is not required, nor will it be held in the future: (a) to keep confidential any material sent by the user; (b) to pay any compensation for the use of the Material sent or in relation to it; (c) to respond to material submissions or to confirm receipt thereof. The user declares and guarantees that the material sent does not in any way violate any rights of third parties, including, but not limited to, the rights relating to copyright, trademarks, patents, industrial secrets, confidentiality and other rights of property or personal nature. By sending Material, the user acknowledges the right, but not the obligation, of FEBE to copy, publish, distribute or use said Submitted Material, or part of it, for any purpose, including, by way of example only, for advertising, promotional, product development or other commercial purposes, without this giving the user or third parties the right to receive compensation. You are solely responsible for the content of any Submissions.
- Applicable law and jurisdiction
The user is aware of the fact that by accessing the Site, he accepts Italian law. These Terms and Conditions of Use are governed by and construed in accordance with Italian laws and any action arising from, or relating to, the Terms and Conditions of Use will be subject to the exclusive jurisdiction of the Court of Milan, Italy. It is understood that, with regard to the correct interpretation of these Terms and Conditions of Use, in the event of any discrepancy between the original text in Italian and its translation into any other language, the original text in Italian will be considered as a binding version.
GENERAL CONDITIONS OF SALE
- Introduction to the General Conditions of Sale
8.1. The sale of "FEBE" brand products concluded at a distance through this site (hereinafter referred to as the "Website" or simply the "Site") is governed by the following General Terms and Conditions of Sale.
The products offered on the Site are sold directly by FEBE Milano srl unipersonale (hereinafter referred to as "FEBE"). FEBE is a company incorporated under Italian law, with registered office in Bastioni di Porta Nuova, 21 - 20121 - Milan (MI), VAT number: 10384500962, Milan Chamber of Commerce, REA: MI - 2527133
8.2. The use of the distance selling service governed by these General Terms and Conditions of Sale is reserved exclusively for consumers (hereinafter referred to as "Customer" or, in the plural, "Customers") intended as natural persons acting for purposes not related to his/her own commercial, entrepreneurial, craft or professional activity carried out, over 18 years (or, if minors, authorized by their legal representative).
The resale or transfer for any commercial or professional purpose of the products purchased on the Website is expressly prohibited.
8.3. The products offered for sale on the Website may be delivered worldwide and will be shipped from Italy.
8.4. The languages used to conclude the sales contract through this website are: Italian and English.
8.5. These General Terms and Conditions of Sale are published on the Website in order to enable them to be known and stored and reproduced by the Customer pursuant to current legislation.
8.6. The purchase of the products is exclusively regulated by the General Sales Conditions published on the Website and in force at the time of purchase.
FEBE reserves the right to make changes and / or additions to these General Terms and Conditions of Sale at any time.
Any changes and / or additions will be effective only in relation to purchases made after the date of publication of the new version of the General Conditions of Sale.
The replacement of these General Sales Conditions with a new version implies the automatic inapplicability, ineffectiveness and unenforceability against FEBE of these same conditions in relation to purchases made after their elimination from the Website and this also in the case in which said General Conditions of Sales are still accessible and / or accessible to the public through other websites, other than the one indicated above.
- Product availability
9.1. The Customer acknowledges that the products offered by FEBE on the Website (hereinafter referred to as the "Products") are numerically limited and it is therefore aware that FEBE must verify its availability at the time of purchase.
9.2. Inconveniences could occur occasionally in relation to the availability of certain Products. In such circumstances, FEBE will promptly inform the Customer (and in any case within the terms specified below) by e-mail of the cancellation of their order.
In the case of only partial availability, the Customer will be informed. Therefore, the Customer agrees to receive only the available Products, unless the customer has selected the option to receive the entire order on the Website. In this case the Customer will be asked of preference to receive the available Products or proceed with the total cancellation of the order.
9.3. FEBE reserves the right to change the items offered for sale on the Website at any time, without notice.
- Purchase procedure
10.1. Each Product offered for sale on the Website can be viewed through a special link that allows you to view the photographic images of the item, the unit price, the colors and the different sizes (if any). The estimated delivery dates for the Products will be indicated in the checkout process for the product itself.
10.2. The Customer may purchase one or more Products, without unit limits for each Product, except as may be provided for certain types of Products. FEBE reserves the right to modify the limits on the quantities of Products that can be purchased through the Website at any time.
10.3. The Products chosen by the Customer will be inserted in a special section (hereinafter referred to as the "Cart").
The description of the Products, including the measurements or sizes (if any), together with one or more photographic images in digital format, which allow a correct representation of the Products, will be included in the Customer's Cart.
10.4. Although FEBE constantly adopts measures to ensure that the photographs shown on the Website faithfully reproduce the original products, some variations are always possible due to the technical characteristics and resolution of the colors used in the device used by the Customer. Consequently, FEBE will not be responsible for any inadequacy of the graphic representations of the Products shown on the Website if due to the aforementioned technical reasons.
10.5. To view the selected Products and the total price of the purchase order, go to the Shopping Cart page.
The Customer, before confirming his / her order proposal (hereinafter referred to as the "Order Proposal"), is required to verify the accuracy of the contents of the Shopping Cart and complete the purchase form according to the instructions provided on the Web Site.
10.6. The purchase procedure ends when the Customer selects the appropriate final order confirmation button (hereinafter referred to as "Purchase Button"), thus validating his / her own Order Proposal, which will be sent directly to FEBE .
After selecting the Purchase Button, the content of the Order Proposal can no longer be changed by the Customer.
10.7. Before confirming the Order Proposal, the Customer must declare that he has read and accepted these General Terms and Conditions of Sale. At the end of the purchase procedure, the Customer should save or print the General Conditions of Sale.
10.8. The purchase procedure must be fully completed; otherwise, the Order Proposal cannot be sent to FEBE.
10.9. Each Order Proposal and the Customer's data necessary for the purchase will be filed by FEBE for the period of time and in compliance with the conditions established by current legislation.
10.10. Customers who have registered in the reserved area of the Website will be able to check the status of their order by logging in to this area and entering their order page.
10.11. The Customer is aware of being responsible for the correctness and truthfulness of all the data entered on the Website or in any case used during the purchase phase.
10.12. The Customer is also aware of the fact that the Website also has the possibility:
- to pre-order a selection of Products before their commercial launch or their distribution and placing on the market
- to order Products that you wish to permanently customize by adding permanent changes according to the methods indicated on the Site (for example, by hot stamping).
The Customer acknowledges that these Products are not yet available for shipment when the Order Proposal is sent. The Products that can be pre-ordered by the Customer are clearly identified and reported on the Website through the expressions "Pre-Order" or "Pre-Order Products", and the Products that can be customized by the Customers are clearly identified and reported on the Website by the wording "Personalized Products".
10.13. The Customer acknowledges and accepts that if he pre-orders a Product and / or orders a Personalized Product, the relative price shown on the Website and displayed in the Cart section will be charged to the Customer in advance, i.e upon receipt of the Confirmation Email, so as defined in point 4.2 below, although the Pre-Order Product and the Personalized Product are not ready for shipment at that time.
The Pre-Order Product and the Personalized Product will be delivered to the Customer by the relevant estimated date specified on the Product description page.
If the Order Proposal sent by the Customer also contains one or more Pre-Order Products and / or Personalized Products, in addition to the Products already available, the prices of all Products relating to this Order Proposal will be charged to the Customer in advance, i.e upon receipt of the Confirmation Email, even if the Pre-Order Products and Personalized Products will be delivered by the last estimated relevant delivery date, as indicated on the Product descriptive pages.
10:14. All further details regarding the payment, delivery and confirmation of Pre-Order Products and Personalized Products are specified in the respective sections below.
10:15. The Customer acknowledges and agrees that, except for what is expressly provided herein for Pre-Order Products and Personalized Products, the other clauses of these General Sales Conditions also apply to Pre-Order Products and Personalized Products .
- Conclusion of the contract
11.1. Following confirmation of the Order Proposal, the order is sent to FEBE to be processed and cannot be further modified or canceled.
The Order Proposal issued by the Customer will be taken over by FEBE only if the entire purchase procedure has been completed regularly, without any evidence of error on the part of the Website.
After making the Order Proposal, the Customer can receive an e-mail with which FEBE will communicate to have received the Order Proposal. This e-mail cannot be understood as acceptance of the Order Proposal. The acceptance of the Order Proposal by FEBE and the conclusion of the contract will take place in accordance with the provisions of paragraph 4.2 below.
11.2. The contract stipulated between FEBE and the Customer must be considered concluded when the Customer receives one or more confirmation e-mails from FEBE (hereinafter referred to as "Confirmation e-mail").
The Confirmation e-mail will be sent to the address indicated by the Customer in the purchase form and will contain the confirmation and summary of the conditions of the purchase itself, such as: the description of the Product and its main features, the total price of the product. 'order, including any shipping costs, the address to present any complaints, information on after-sales services, the existence of the right of withdrawal and the related operating procedures.
11.3. FEBE reserves the right not to accept the Order Proposal issued by a Customer in the following cases: a) unavailability of Products included in the Order Proposal despite what is applicable to Pre-ordered Products; b) existence of a legal dispute between FEBE and the Customer relating to a previous order; c) if the Customer has committed violations of the General Conditions of Sale or has not fulfilled his obligations on previous occasions; d) if it emerged that the Customer purchases the Products for the purpose of reselling or selling them for commercial or professional purposes; e) if the Customer has been involved or is suspected of illegal or fraudulent activities.
In the aforementioned hypotheses, FEBE will communicate to the Customer, via e-mail, within 30 (thirty) days from the effective receipt of the Order Proposal, the possible cancellation of the orders received. In this case, no Order Proposal will be considered accepted by FEBE and no contract will be concluded between FEBE and the Customer.
11.4. In the case of partial availability of the ordered Product, if you, the Customer, have selected the option to receive the entire Order, you will be asked if you wish to receive the Products available or cancel the Order completely. If the cancellation is only partial, the Customer will be charged only the amount relating to the Products actually purchased.
Unless you have selected on the Site the option to receive the entire Order as a whole, you agree to receive only the available Products.
- Price and Payment Method
12.1. The prices of all Products offered for sale on the Website are inclusive of VAT.
12.2. These prices will be indicated in Euro (EUR) for all the Products.
12.3. The total price shown in the cart includes any shipping costs, which will be shown separately.
In any case, FEBE will ask for the Customer's express consent for any additional costs.
12.4. The Customer will be charged for the prices published on the Website and shown on the Cart when the Order Proposal is confirmed by selecting the Purchase Button from the Customer, provided that the Products ordered are available at the time, except for Order Proposals containing Products in Pre-Order and / or Customized Products for which the relative price will be charged in advance to the Customer as provided for in the next point, even if at that time these Products are not yet ready for shipment.
FEBE reserves the right to change the prices of the Products offered for sale on the Website at any time and without notice.
12.5. FEBE only accepts credit cards and other payment methods expressly indicated on the Website.
12.6. For the purposes of payment by credit card, the Customer confirms and guarantees that he / she is the holder of the credit card used for the purchase and the correctness of all the data pertaining to it, inserted during the purchase phase, such as: the number, the expiry date and, if necessary, the security code.
The transaction will be charged to the Customer only after: (a) verification of the credit card data, (b) receipt of the debit authorization by the company issuing the credit card used by the Customer and (c) confirmation of the availability of the product by FEBE and in any case after the order is ready to be processed.
The entire transaction related to orders containing only Pre-Order Products or Personalized Products not yet ready for shipment at the time of the Confirmation e-mail that orders containing Products in Pre-Order and / or Personalized Products will be charged for all Products, including those already available, upon receipt of the Confirmation e-mail. No charges will therefore be made at the time the Order Proposal is sent.
12.7. For the purpose of payment through other payment service providers, the Customer confirms and guarantees to be the account holder used for the purchase.
The transaction will be charged to the Customer only after the latter has received the Confirmation e-mail from FEBE.
12.8. The shipment of the purchased Products will be made only after the payment of the due amount by the Customer has been successful.
In the event that, for whatever reason, the debit of the amounts due from the Customer proves impossible, the sales process will be automatically canceled and the sale canceled, as per communication that will be sent to the Customer.
12.9. In the event that one or more Products are not available and the Customer has decided not to cancel the order in full, only the price and any shipping costs related to the available Products will be charged.
13.1. Customers will receive the Products separately as soon as they are ready for shipment, unless the Customer has selected the option on the Site to receive the entire Order in a single shipment. The Products will be sent to the address indicated by the Customer in the Order Proposal. Upon delivery of the Products, the signature of the Customer or of a person appointed by it may be requested.
13.2. For security reasons, FEBE will not give rise to any order addressed to a post office box, nor will it accept any order in which it is not possible to identify the natural person receiving the order and its address.
13.3. The Products sold on the Website may be delivered exclusively in certain countries, expressly indicated above in the Introductions under the Conditions of Sale. Therefore, any Order Proposals with shipments to be made outside these countries will be automatically rejected during the order processing procedure.
13.4. In the event that the Customer is charged for shipping costs, these will be expressly indicated, separately from any other cost or expense, at the end of the procedure for completing the Order Proposal and prior to the selection of the Purchase Button by the Customer.
13.5. In accordance with current legislation, the maximum term within which FEBE must provide for the delivery of the Products purchased is 30 (thirty) days from the date of conclusion of the contract and with the exception of events of force majeure.
In the event that the relevant Order concerns Pre-Order and / or Customized Products, the delivery date will be longer than 30 days and FEBE will deliver these Products on the estimated delivery date or during the estimated delivery period agreed with the Customer, as specifically indicated to the Customer on the product description page.
13.6. If FEBE does not deliver the ordered Products within the aforementioned deadline, the Customer must ask FEBE to make the delivery within an additional period appropriate to the circumstances, in accordance with current legislation.
The right of the Customer to terminate the contract immediately if the ordered Product is not delivered within the additional term indicated may be reserved.
13.7. FEBE will have the right to divide the Order into several shipments, based on the availability of the Products for delivery, and the Customer will receive the Products separately based on their availability for shipment, unless he / she has selected the option on the Site to receive the entire Order in one shipping. FEBE may charge the price to the customer separately only for products actually shipped or in a single solution.
13.8. Upon shipment of the purchased Product, the Customer will receive an e-mail at the address indicated in the Order Proposal. This e-mail could contain a shipment tracking code and an exclusive link (link) which would allow real-time delivery monitoring.
The FEBE Customer Service will provide assistance for any possible problem related to the delivery. The Customer may contact FEBE Customer Service by e-mail at: firstname.lastname@example.org.
13.9. The Customer will assume the risk of loss or damage of the Products only when the latter, or a third party designated by him and different from the carrier, will physically come into possession of such Products.
In the event that, on the contrary, the loss or damage of the Product occurs before the material is delivered to the Customer or to a third party designated by the latter, FEBE will reimburse the Customer for the amounts already paid.
- Product Compliance
14.1. At the time of delivery, the Products must be checked by the Customer in order to ascertain that they correspond to the items ordered and that they do not present production defects or lack of conformity. The sale of the Products is subject to the legal guarantees provided for by current legislation, as well as other conventional guarantees eventually provided to the Customer.
14.2. In the event of production defects or lack of conformity, the Customer will have the right to restore, without charge, the conformity of the Product by repair or replacement, unless the requested remedy is objectively impossible or excessively expensive compared to the other. If one of the hypotheses envisaged by the law occurs, the Customer may request an appropriate reduction in the price or termination of the contract and the consequent reimbursement of the price paid. It is understood that the Customer loses this right if he does not report to FEBE the lack of conformity within 2 (two) months from the date on which he discovered the defect. In any case, FEBE is only responsible for the lack of conformity that occurs within 2 (two) years of delivery of the Product. The direct action to assert the defects prescribes within the term of 26 (twenty six) months from the delivery of the Product.
14.3. In order to report the presence of product defects and to obtain one of the remedies listed above, the Customer may contact FEBE at the addresses indicated in the following article 12.
- Returns and refunds - Withdrawal
15.1. The Customer has the right to withdraw from the contract within 14 (fourteen) days from the delivery date. In the case of split orders, this term starts from the day of delivery of the last Product.
15.2. To exercise the right of withdrawal, the Customer may contact FEBE for the return of the product or products concerned. To this end, the Customer must: (a) contact FEBE at the e-mail address email@example.com, activating a withdrawal request and specifying the address, telephone number and date chosen for collecting the package, to be confirmed with the courier (b) apply on the package the adhesive label (already contained in the package and bearing the return address), place all the objects with all the external packaging and the original materials received inside the FEBE box and leave it open for the courier who will have to check the content. (c) deliver the package to the courier at the agreed return address and date.
A form with the instructions to follow to make the return will be inserted into each package containing the Products purchased.
15.3. If the Customer follows the procedure described in the previous point, the courier designated by FEBE will collect the package containing the returned Products without any charge to the Customer.
In the event that the Customer does not follow this procedure, the costs of return and any liability for loss, theft, damage or delay in delivery will be charged to the Customer.
15.4. The Customer undertakes to return the Products for which he / she has exercised the right of withdrawal without undue delay and, in any case, within 14 (fourteen) days from the date on which he / she informed FEBE of his / her decision to withdraw from the contract.
15.5. The Products must be returned in the same state in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, accompanied by all the labels with which they were received. In the event that a Product has a security label, the return of the Product will not be accepted if the original security label has been removed, broken or tampered with. The Customer also acknowledges that, for safety and hygienic-sanitary reasons, the perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. FEBE will verify the packaging and the status of the individual returned Products, constituting the substantial integrity of all the single elements previously indicated, an essential requirement for exercising the right of withdrawal.
FEBE reserves the right to refuse the return of those Products that may be damaged, deteriorated, dirty or are in a state such as to indicate, unequivocally, that they have been used for purposes other than the Customer's verification strictly necessary to ascertain the nature and characteristics of the purchased Product.
In case of refusal of the return, FEBE will send a specific communication to the Customer and will proceed with the partial re-credit or will not proceed with the re-credit of the price paid by the Customer, reserving the right to claim compensation for any damage
15.6. The reimbursement of the price of the returned Products will be carried out by FEBE without undue delay and in any case within 14 (fourteen) days from the date on which FEBE became aware of the exercise of the right of withdrawal by the Customer.
FEBE reserves in any case the right to withhold the reimbursement until it has received and verified the Product or until the Customer proves to have returned the product correctly and in undamaged conditions, taking into account the situation that occurs first.
The aforementioned reimbursement will be made by crediting the amount paid by the Customer to be executed with the same payment method used for the purchase, unless the Customer has expressly agreed otherwise and provided that he does not incur any costs as a result of the refund.
FEBE will confirm to the Customer by e-mail that the price has been refunded.
15.7. FEBE will not be required to reimburse the costs of delivery of the Products if the Customer has expressly chosen a type of delivery other than the standard offered by FEBE.
15.8. The return of the Products pursuant to this article is permitted only in relation to purchases made on the Website.
15.9. In consideration of the fact that the Personalized Products are products permanently modified and customized specifically for the Customer and that their original production cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer for Personalized Products. Consequently, the provisions contained in this article do not apply to Personalized Products, it being understood that the exclusion of Personalized Products from the right of withdrawal will not affect the application of the legal guarantees, provided for in the previous article 7, also to such products.
- Limitation of Liability
16.1. Outside the cases of willful misconduct or gross negligence, FEBE will not be in any way liable to the Customer for indirect or consequential damages that may derive from the purchase of Products offered for sale on the Website.
- Authenticity of products and intellectual property rights
17.1. FEBE guarantees the authenticity and high quality of all the Products offered for sale on the Website.
17.2. The "FEBE" brand, as well as the set of figurative and non-figurative brand and more generally all the other brands, illustrations, images and logos present on the "FEBE" products, on the relative accessories and / or packaging, which are the subject of registration or not, are and remain the exclusive property of FEBE. Total or partial reproduction, modification, tampering or use of these trademarks, illustrations, images and logos, for any reason and on any medium, are absolutely prohibited.
18.1. These General Terms and Conditions of Sale are governed by Italian law and will be interpreted according to it, without prejudice to any other mandatory rule, more favorable towards the Customer, applicable in the Country of habitual residence of the Customer.
18.2. In the event of a dispute arising out of the interpretation and / or application of these General Terms and Conditions of Sale, the Court of the place of domicile or residence of the Customer shall be the exclusive and mandatory jurisdiction, if located in the territory of the Italian State. If the Customer's domicile or residence is located in a territory other than the Italian State, the Client may, at his / her option, refer to the Court of his / her place of residence or domicile or the Court of Milan.
Alternatively, the Customer may promote one of the out-of-court settlement procedures for disputes envisaged by current legislation. To this end, the Customer may use the online platform made available by the European Commission, which can be accessed through the website http://ec.europa.eu/odr.
19.1. For any claim, further information or assistance relating to the Website or the purchase procedure and, in any case, for any request for information and / or clarifications regarding the contents of these General Terms and Conditions of Sale, Customers may send an e-mail to the following address: firstname.lastname@example.org or contact the FEBE Customer Service at Bastioni di Porta Nuova, 21 - 20121- Milan (MI), Italy.